Ending Your Coaching Case(s)
When it comes time to close out your case, please…
1. Send a final message to your client.
There is language you can use in the Snippets feature of the Platform as a guide (whether you get to 5 calls, stop in the middle, or never start).
Please feel free to also remind your callers about joining one of our online learning community meetings. You can say something like the below or use the Snippets feature which has language you can pull from.
If you haven’t already, you are able to join an online learning community meeting co-facilitated by specially trained parent coaches. These groups meet twice a month over a video conferencing platform called Zoom where they discuss various topics as a group. It is a combination of peer support and group learning. If you are interested, click here to sign up.
2. Close the case in the Platform.
Your case will be closed after clicking on the “add post-call note or close case” button. Please be sure you are ready to close out the case when you have submitted the button. If you have questions, please email Platform Support.
3.Be ready for another case!
After your case is closed, the platform puts you back into the coaching queue that are available for a new case when you close out a case. If you are not going to be able to take a new case (you are going on vacation, you’re having surgery, family emergency, etc.) you will need to change your coaching availability to 0 in the platform.